The Help Email is the “reply to” email address included in your property’s Package Zen email notifications. It’s also the email address that receives Package Zen-related questions at your property.  

To update it, open the Settings Page❐ in your Package Zen Web Dashboard❐ and select Notifications.

Add the new email address under Help Email Address.

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How To: Handle "ATTN--Please Forward" emails

Troubleshooting: Notifications Not Being Sent

Troubleshooting: Former Recipients Still Getting Notifications