For a Person

Step One: Go to your Dashboard and click "People"

Step Two: Search for the correct person using their name or contact information

Step Three: Click on the person's name to pull up their Person Profile, then click "Edit Contact Settings"

Step Four: Enter the new email address, phone number, or Slack handle in the text box under "Contact Info," then click "Add"

Step Five: If you see an old contact method you'd like to remove, click "Remove"

Step Six: Check to make sure the person's Contact Preference is set to Email, SMS or Slack. If it already is, there's nothing else you need to do. If not, proceed to Step Seven.

Step Seven: If their Contact Preference is set to "OFF" change it to Email, SMS or Slack by selecting from the dropdown menu and hit "Save." Otherwise, they won't receive notifications.

For a Group:

Step One: Click on "Groups" on the homepage of your Dashboard. This will pull up the Group Page, where you can search Groups in your property

Step Two: Click on the Group's name to get to their Group Profile, then click "Edit Contact Settings." You will see a text box where you can add new contact methods. Click "Add" when you are finished

Step Three: If you see any old contact methods you'd like to delete, click "Remove"

Step Four: Make sure the Group's Contact Preference is set to Email, SMS or Slack to ensure that they receive notifications. If it's set to "Off" switch it to one of the aforementioned contact methods by choosing from the dropdown menu and hitting "Save"

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