What is the Dashboard?

Use the Dashboard to manage your Package Zen account

Written by Emma Ramsay
Updated over a week ago

Team Members, Property Managers, and Organization Admins. What do each of these roles mean?

A guide to the three levels of Staff in your Dashboard

Written by Emma Ramsay
Updated over a week ago

Can I add a Staff Member if they work at a different location within my organization?

Use your Dashboard to add Staff Members who work elsewhere in your organization

Written by Emma Ramsay
Updated over a week ago

What are Groups?

Find out what kinds of your Groups your property has

Written by Emma Ramsay
Updated over a week ago

Guide: What's a Group Contact?

Learn how notifications for items addressed to groups work

Written by Emma Ramsay
Updated over a week ago

How To: Send Multiple Notifications for One Delivery

Notify multiple people when a delivery is received for one person.

Written by Emma Ramsay
Updated over a week ago

Can I send reminders?

Getting customized reminders

Written by Emma Ramsay
Updated over a week ago

What is the Item Log?

A guide to making the most out of your Dashboard's Item Log.

Written by Emma Ramsay
Updated over a week ago

Can I use Package Zen to keep track of outbound items?

A quick word about outbound solutions

Written by Emma Ramsay
Updated over a week ago

Why do the alternate names for people or groups have typos?

How we use alternate names and misspellings to make sure everyone gets their items

Written by Emma Ramsay
Updated over a week ago

What is Advanced Search?

Use Advanced Search to find any information on a label

Written by Emma Ramsay
Updated over a week ago

How does Package Zen handle items that do not have a recipient's name on the label?

How Package Zen makes sure items get to the right people

Written by Emma Ramsay
Updated over a week ago

What if I want to use Package Zen at another property?

We can help you bring Package Zen to more of your properties

Written by Emma Ramsay
Updated over a week ago

How To: Add a New Person to Package Zen

Use your Dashboard to create Person Profile Pages for new people

Written by Emma Ramsay
Updated over a week ago

How To: Add New Staff Members

Property Managers and Organization Admins can invite new Staff Members to use the Package Zen Mobile App and Web Dashboard

Written by Emma Ramsay
Updated over a week ago

Where can I look up info about an item?

Learn more about using Item Detail Pages

Written by Emma Ramsay
Updated over a week ago

How To: Using Tags to Categorize People

Learn how to create, apply, and remove tags in your Dashboard

Written by Emma Ramsay
Updated this week

How do I remove a Staff Member from Package Zen?

Property Managers and Organization Admins can Remove a Staff Member's access to Package Zen

Written by Emma Ramsay
Updated over a week ago

How To Update Email Addresses, Phone Numbers, and Other Contact Info

Update contact info for people and groups using your Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Export Your Item Records.

Export a spreadsheet report of your Item Log

Written by Emma Ramsay
Updated over a week ago

How do I control which properties in my organization Package Zen users can access?

Use your Dashboard to grant Package Zen users access to several locations at once

Written by Emma Ramsay
Updated over a week ago

Guide: Locating an Item's Signature

Learn where to find an item's signature in its Item Detail Page

Written by Emma Ramsay
Updated over a week ago

What if I forget to check out an item?

How to manually check out items

Written by Emma Ramsay
Updated over a week ago

How To: Add a Nickname to a Person

Adding Nicknames that are not handled automatically

Written by Mark Kiefer
Updated over a week ago

My company already has Package Zen. How do I get access?

Get added to your company's Package Zen account

Written by Emma Ramsay
Updated over a week ago

I have an employee who needs to use Package Zen. How can I get them set up?

Getting new and existing employees in your company started with Package Zen

Written by Emma Ramsay
Updated over a week ago

How can I find out when a package was checked out?

Using your Item Log to find check-out dates

Written by Emma Ramsay
Updated over a week ago

How To: Reset Your Package Zen Password

Reset your password via the mobile app or web dashboard

Written by Emma Ramsay
Updated over a week ago

Can you delete a person from Package Zen?

A word about Package Zen's archives

Written by Emma Ramsay
Updated over a week ago

How To: Merge two People in the Dashboard

Learn how to perform merges in your Package Zen Web Dashboard

Written by Emma Ramsay
Updated over a week ago