Package Zen Web Dashboard

Your Delivery Records and Settings

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31 articles in this collection
Written by Mark Kiefer and Emma Ramsay

What is the Dashboard?

Use the Dashboard to manage your Package Zen account
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Written by Emma Ramsay
Updated over a week ago

Team Members, Property Managers, and Organization Admins. What do each of these roles mean?

A guide to the three levels of Staff in your Dashboard
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Written by Emma Ramsay
Updated over a week ago

Can I add a Staff Member if they work at a different location within my organization?

Use your Dashboard to add Staff Members who work elsewhere in your organization
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Written by Emma Ramsay
Updated over a week ago

Guide: Groups

Learn what Groups are and what they look like in different types of properties
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Written by Emma Ramsay
Updated this week

Guide: What's a Group Contact?

Learn how notifications for items addressed to groups work
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Written by Emma Ramsay
Updated over a week ago

How To: Send Multiple Notifications for One Delivery

Notify multiple people when a delivery is received for one person.
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Written by Emma Ramsay
Updated over a week ago

Can I send reminders?

Getting customized reminders
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Written by Emma Ramsay
Updated over a week ago

Guide: Item Log

Learn how to search for items with your Item Log
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Written by Emma Ramsay
Updated over a week ago

Guide: Item Detail Pages

Learn how to use Item Detail Pages to find information about an item
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Written by Emma Ramsay
Updated over a week ago

Guide: Item Statuses

Learn what each status really means in Package Zen and how to use them to resolve receiving issues
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Written by Emma Ramsay
Updated over a week ago

Guide: Locating an Item's Signature

Learn where to find an item's signature in its Item Detail Page
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Written by Emma Ramsay
Updated over a week ago

Guide: Check Out Time

Learn where to find the time an item was checked out
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Written by Emma Ramsay
Updated over a week ago

Can I use Package Zen to keep track of outbound items?

A quick word about outbound solutions
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Written by Emma Ramsay
Updated over a week ago

Why do the alternate names for people or groups have typos?

How we use alternate names and misspellings to make sure everyone gets their items
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Written by Emma Ramsay
Updated over a week ago

What is Advanced Search?

Use Advanced Search to find any information on a label
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Written by Emma Ramsay
Updated over a week ago

How does Package Zen handle items that do not have a recipient's name on the label?

How Package Zen makes sure items get to the right people
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Written by Emma Ramsay
Updated over a week ago

What if I want to use Package Zen at another property?

We can help you bring Package Zen to more of your properties
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Written by Emma Ramsay
Updated over a week ago
How To

How To: Add a New Person to Package Zen

Follow these steps to create a Person Profile Page for a new Person (or people) in your Package Zen Web Dashboard
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Written by Emma Ramsay
Updated over a week ago

How To: Add New Staff Members

Property Managers and Organization Admins can invite new Staff Members to use the Package Zen Mobile App and Web Dashboard
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Written by Emma Ramsay
Updated over a week ago

How To: Using Tags to Categorize People

Learn how to create, apply, and remove tags in your Dashboard
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Written by Emma Ramsay
Updated over a week ago

How do I remove a Staff Member from Package Zen?

Property Managers and Organization Admins can Remove a Staff Member's access to Package Zen
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Written by Emma Ramsay
Updated over a week ago

How To: Updating Contact Info

Update contact info for People and Groups using your Package Zen Web Dashboard
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Written by Emma Ramsay
Updated over a week ago

How To: Handling Items You Forget to Check Out

Learn how to confirm items have left your custody using your Dashboard
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Written by Emma Ramsay
Updated over a week ago

How To: Export Your Item Records

Export a spreadsheet report of your Item Log
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Written by Emma Ramsay
Updated over a week ago

How do I control which properties in my organization Package Zen users can access?

Use your Dashboard to grant Package Zen users access to several locations at once
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Written by Emma Ramsay
Updated over a week ago

How To: Add a Nickname to a Person

Adding Nicknames that are not handled automatically
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Written by Mark Kiefer
Updated over a week ago

My company already has Package Zen. How do I get access?

Get added to your company's Package Zen account
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Written by Emma Ramsay
Updated over a week ago

I have an employee who needs to use Package Zen. How can I get them set up?

Getting new and existing employees in your company started with Package Zen
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Written by Emma Ramsay
Updated over a week ago

How To: Reset Your Package Zen Password

Reset your password via the mobile app or web dashboard
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Written by Emma Ramsay
Updated over a week ago

Can you delete a person from Package Zen?

A word about Package Zen's archives
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Written by Emma Ramsay
Updated over a week ago

How To: Merge two People in the Dashboard

Learn how to perform merges in your Package Zen Web Dashboard
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Written by Emma Ramsay
Updated over a week ago