Package Zen

Everything you need to know about the hub of your Package Zen account

Guide: Package Zen Web Dashboard

Learn how to search for items with your Item Log

Guide: Item Log

Use Advanced Search to find any information on a shipping label

Guide: Advanced Search

Resetting your Staff Access password

Set up a new Staff Member or expand an existing Staff Member’s access to new locations

I have an employee who needs to use Package Zen. How can I get them set up?

How to bring Package Zen to more of your properties

What if I want to use Package Zen at another property?

What's the difference between a Staff Members vs a Person in Package Zen?

Guide: Staff Members vs People

Emma Ramsay

Mark Kiefer

Your Delivery Records and Settings: https://dashboard.packagezen.com/

Package Zen Web Dashboard

Follow these steps to create a Person Profile Page for a new Person (or people) in your Package Zen Web Dashboard

How To: Add a New Person to Package Zen

Update contact info for People and Groups using your Package Zen Web Dashboard

How To: Updating Contact Info

Property Managers and Organization Admins can invite new Staff Members to use the Package Zen Mobile App and Web Dashboard

How To: Add New Staff Members

Learn how to remove a Person’s Staff Member credentials in Package Zen

How To: Removing a Staff Member

Learn how to add people from different locations within your organization as Package Zen Staff Members

How To: Add Staff Members from Different Properties in Your Organization

“How do I control which properties in my organization Package Zen users can access?”

How To: Grant Package Zen Staff Members Access to Several Locations at Once

Add unlimited Staff Members at no charge and remove Staff Members who are no longer at your location

How To: Change the Email Address on your Account

Update who gets emails about billing, day-to-day operations, and reporting

How To: Change Where Emails About Your Package Zen Account Are Sent

Learn how to confirm items have left your custody using your Dashboard

How To: Check Out Items Manually from the Web Dashboard

Here’s what to do when a Person is no longer at your property

How To: Make a Current Person a Former Person

Learn how to perform merges in your Package Zen Web Dashboard

How To: Merge two People in the Dashboard

Learn how to create, apply, and remove tags in your Dashboard

How To: Using Tags to Categorize People

Use Package Zen to export Items logged at your property

How To: Export Your Item Records

How To

Let's break down the difference between each role in Package Zen

Guide: Staff Member Roles in Package Zen

How Package Zen handles deliveries for individual recipients

Guide: People

Learn what Groups are and what they look like in different types of properties

Guide: Groups

Learn how notifications for items addressed to groups work

Guide: Group Contacts

“Can you delete a Person from Package Zen?”

Guide: Deleting People

An overview of People Statuses in Package Zen

Guide: Former People

Guide: Property Contacts

Learn what each status really means in Package Zen and how to use them to resolve receiving issues

Guide: Item Statuses

Learn how to use Item Detail Pages to find information about an item

Guide: Item Detail Pages

Learn where to find an item's signature in its Item Detail Page

Guide: Locating an Item's Signature

Learn where to find the time an item was checked out

Guide: Check Out Time

“How does Package Zen handle items that do not have a recipient's name on the label?”

Guide: Items Without Recipients’ Names

Adding nicknames that are not handled automatically

Guide: Nicknames

How we use alternate names and misspellings to make sure everyone gets their items

Why do the alternate names for people or groups have typos?

Can I use Package Zen to keep track of outbound items?

Guides

Package Zen Website

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.