Package Zen

Let's break down the difference between each role in Package Zen

Guide: Staff Member Roles in Package Zen

How Package Zen handles deliveries for individual recipients

Learn what Groups are and what they look like in different types of properties

Learn how notifications for items addressed to groups work

“Can you delete a Person from Package Zen?”

An overview of People Statuses in Package Zen

Update who gets emails about billing, day-to-day operations, and reporting

Learn what each status really means in Package Zen and how to use them to resolve receiving issues

Learn how to use Item Detail Pages to find information about an item

Learn where to find an item's signature in its Item Detail Page

Learn where to find the time an item was checked out

“How does Package Zen handle items that do not have a recipient's name on the label?”

Adding nicknames that are not handled automatically

How we use alternate names and misspellings to make sure everyone gets their items

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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