When it comes to notifications, individuals take priority over Groups. That means if there's a recipient name and a Group name on a shipping label, then the recipient will receive the notification instead of the Group Contact.

Group Contacts only receive notifications if items are not addressed to specific people in their Groups. If the Group Contact would always like to receive notifications, then every Group Member can update their contact information to include the Group Contact's contact information. 

Make sure everyone in the Group has the same Preferred Contact Method if you do this. This is the only way multiple notifications about items for Groups will be sent successfully. 

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