Below are steps for updating email addresses for People and Groups. These same steps can also be used to update other contact info, including SMS and Slack.
For a Person:
Go to the Left Navigation Menu and click "People." You're now on the People Page and can find the right person using the "Search by Name" box:
Click on the person's name to pull up their Person Profile. Enter the new email address in the text box under "Contact Info." Then click the "Add" button on the right:
If you see an old email address you'd like to remove, click the small "x" next to the email address:
Check to make sure the person's Preferred Contact Method is set to Email, SMS or Slack. If it already is, there's nothing else you need to do.
If their Preferred Contact Method is set to "None," change it to email, SMS or Slack. Otherwise, they won't receive notifications.
Choose from the dropdown menu and hit "Save":
For a Group:
Click on "Groups" in the Left Navigation Menu. This will pull up the Group Page, where you can search Groups in your property:
Click on the Group's name to get to their Group Profile. Look to the right side of the Group Profile for "Contact Info." You will see a text box where you can add the new email address. Click "Add" when you are finished:
If you see any old email addresses you'd like to remove, click the small "x"s next to them to do so.
Make sure the group's Preferred Contact Method is set to email, SMS or Slack to ensure that they receive notifications. If it's set to "None," switch it to one of the aforementioned contact methods by choosing from the dropdown menu and hitting "Save."