These five reasons are the cause of 99.99% of internet connection issues our users encounter.

Unable to connect to your property’s WiFi

Issue:

Wrong network or Typo-ed or incorrect WiFi password.

Solution:

  • Double check you’re trying to connect to the correct WiFi network. Many organizations have multiple networks with very similar names.

  • Entering the password slowly and carefully solves the problem over half of the time. The keyboards on most devices are very small and it’s easy to make a mistake.

  • If you still can’t connect to your WiFi, check with your IT department that you have the updated WiFi password.

Entering the WiFi password every time you use the device

Issue:

The Auto-Join WiFi setting is OFF

Solution:

Turn your Auto-Join WiFi setting on by connecting to your WiFi Network. Then Select “Settings” → “Wi-Fi” → and tap the (i) icon on the right next to the name of your WiFi Network. Then turn the “Auto-Join” setting on.

Connected to WiFi but images will not sync

Issue:

Your IT department most likely requires an additional sign-in step after connecting to WiFi to allow you to connect to the internet.

Solution:

Reboot your device, connect to your WiFi, and follow the sign-in steps. Once signed in, visit http://health.packagezen.com on your device to make sure you are connected to the internet.

Guest or Visitor WiFi is Very Slow

Issue:

Your IT department sets limits on your Guest or Visitor WiFi network.

Solution:

Many IT departments put limits on Guest or Visitor WiFi use - for example, only allowing access for a certain number of weeks or at limited speeds. Since Package Zen is part of your property’s business operations, ask your IT department to connect your Package Zen devices to a WiFi network that allows for uninterrupted business operations.

WiFi speed is great but images are syncing very, very slowly

Issue:

Your IT department may have social media blocking software on your network that mistakes Package Zen’s images for that of a photo-sharing app.

Solution:

Email help@packagezen.com and put us in touch with your IT department so they can flip a switch and allow Package Zen images to sync freely.

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Related Articles

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Using the App while Offline


Package Zen Cellular Data Access

Contacting Package Zen Support

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