If an item is addressed to the Group but not a specific Person:

If a person's name is not on the shipping label, then the Group Contact will receive a notification that an item has arrived. You can learn more about updating contact info for Group Contacts here

If an item is not addressed to a Person or Group:

If neither a Person nor Group can be identified on the label, then the Operational Contact will receive an email notifying them that an item has arrived which contains no recipient information.

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