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Guide: Who Gets Notified

“Why are notifications being sent to the person instead of the group on the shipping label?”

Emma Ramsay avatar
Written by Emma Ramsay
Updated over a week ago

Package Zen sends notifications based on how an item is addressed. The following logic determines who receives notifications.

People take priority over Groups:

If a shipping label contains a Person's name and a Group's name, then Package Zen will notify the Person rather than the Group's Group Contact.

Group Contacts are only notified if:

  • There isn’t a Person’s name on the shipping label

  • Image quality issues (too blurry, zoomed out, glare, etc) prevent the Person’s name from being detected on the shipping label

If a Group Contact would like to receive notifications whenever someone in their Group receives an item:


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