There are two important things to know about Package Zen’s notification timing:

1. Package Zen does not allow users to control the amount of time it takes for notifications to send

Most notifications go out 2-5 minutes after items are logged. Package Zen notifications are only delayed are when:

2. Package Zen notifications cannot be put on hold

If someone at your property will be away and has requested not to receive Package Zen notifications, you can:

If your office plans to close for an extended period of time, you can contact us at about temporarily switching off notifications for your Package Zen account.


Troubleshooting: Notifications Not Being Sent

How To: Send Multiple Notifications for One Delivery

Can Package Zen send text messages and emails to the same person?

Can I send one notification for all items received for the same person at the same time?

How To: Handle "ATTN--Please Forward" Emails

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