Sometimes items arrive with missing recipient information. This is how Package Zen handles these items.
Items addressed to Groups but not People:
If an item is addressed to a Group but not a Person at your property, then the Group Contact for that Group will be notified.
You can learn more about updating contact info for Group Contacts here.
Items not addressed to People or Groups:
If Package Zen can’t identify a Person or a Group’s name on an item’s shipping label, then the Operational Contact will be notified via email.
Find out who the Operational Contact is at your Property by going to the Settings Page❐ in your Package Zen Web Dashboard❐ .