Mobile App Support

How to Use Package Zen

New to Package Zen? Start here.

Written by Emma Ramsay
Updated over a week ago

Contacting Package Zen Support

Chat in App | help@packagezen.com | 312-620-1415 x2

Written by Emma Ramsay
Updated over a week ago

Mobile App Log In Issues

I can’t log in to the Mobile App - how do I fix it?

Written by Emma Ramsay
Updated over a week ago

Switching Locations In-App

Property-switching in Package Zen

Written by Emma Ramsay
Updated over a week ago

Checking In New Deliveries

What is a Check In?

Written by Emma Ramsay
Updated over a week ago

Checking Out Deliveries

What is a Check Out?

Written by Emma Ramsay
Updated over a week ago

Check In or Check Out is Turned Off

Configuring Check In and Check Out settings

Written by Emma Ramsay
Updated over a week ago

How Do I Retake a Bad Photo?

Review and retake low quality photos

Written by Emma Ramsay
Updated over a week ago

Using the App while Offline

Using Package Zen without a WiFi or Cellular Data connection.

Written by Emma Ramsay
Updated over a week ago

Package Zen Cellular Data Access

Turn Cellular Data for Package Zen On or Off.

Written by Emma Ramsay
Updated over a week ago

Pro Tip - Checking In Deliveries MUCH Faster

Check deliveries in as one big batch before sorting.

Written by Emma Ramsay
Updated over a week ago

Internet Connection Issues on your Mobile Device

Solve 99.99% of internet connection issues quickly

Written by Emma Ramsay
Updated over a week ago

Items Not Syncing

Here's what to do if images on your device won't sync

Written by Emma Ramsay
Updated over a week ago

How To Update the App

Update your mobile app in minutes

Written by Emma Ramsay
Updated over a week ago

All I see is a grey screen when I use the app. How do I fix this?

Learn how to enable camera permissions on your device

Written by Emma Ramsay
Updated over a week ago

How can I add another property on my mobile device?

Gaining access to other properties on your mobile device

Written by Emma Ramsay
Updated over a week ago