Mobile App Support

Answers to all your questions about the Package Zen Mobile App

16 articles in this collection
Written by Emma Ramsay

How to Use Package Zen

New to Package Zen? Start here.

Written by Emma Ramsay
Updated over a week ago

Items Not Syncing

Here's what to do if images on your device won't sync

Written by Emma Ramsay
Updated over a week ago

Internet Connection Issues on your Mobile Device

Solve 99.99% of internet connection issues quickly

Written by Emma Ramsay
Updated over a week ago

Mobile App Log In Issues

I can’t log in to the Mobile App - how do I fix it?

Written by Emma Ramsay
Updated over a week ago

Contacting Package Zen Support

Chat in App | help@packagezen.com | 312-620-1415 x2

Written by Emma Ramsay
Updated over a week ago

Checking In New Deliveries

What is a Check In?

Written by Emma Ramsay
Updated over a week ago

Checking Out Deliveries

What is a Check Out?

Written by Emma Ramsay
Updated over a week ago

Using the App while Offline

Using Package Zen without a WiFi or Cellular Data connection.

Written by Emma Ramsay
Updated over a week ago

Check In or Check Out is Turned Off

Configuring Check In and Check Out settings

Written by Emma Ramsay
Updated over a week ago

How To

How Do I Retake a Bad Photo?

Review and retake low quality photos

Written by Emma Ramsay
Updated over a week ago

Pro Tip - Checking In Deliveries MUCH Faster

Check deliveries in as one big batch before sorting.

Written by Emma Ramsay
Updated over a week ago

Switching Locations In-App

Property-switching in Package Zen

Written by Emma Ramsay
Updated over a week ago

Package Zen Cellular Data Access

Turn Cellular Data for Package Zen On or Off.

Written by Emma Ramsay
Updated over a week ago

Troubleshooting

How To Update the Package Zen Mobile App

Update your mobile app in minutes

Written by Emma Ramsay
Updated over a week ago

How can I add another property on my mobile device?

Gaining access to other properties on your mobile device

Written by Emma Ramsay
Updated over a week ago

All I see is a grey screen when I use the app. How do I fix this?

Learn how to enable camera permissions on your device

Written by Emma Ramsay
Updated over a week ago