Sometimes an item is addressed to a group at your property:

When this happens, the Group Contact for that group is notified. 

A Group Contact receives notifications for items addressed just to their group, not to a specific person in their group. 

You can find the Group Contact for a group by looking under the group's name on its Group's Profile Page:

You can update a Group Contact for a group by adding or removing emails under Contact Info in a group's Group Profile Page.

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How does Package Zen handle items that do not have a recipient's name on the label?

Why are notifications being sent to the person instead of the group on the shipping label?

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