Package Zen

<a href="http://help.packagezen.com/en/articles/4137060-guide-former-people">There are two statuses for People in Package Zen: Current and Former.</a>

Because recipients continue to receive items for several years after leaving, you do not want to delete them from your records completely.

When a <a href="http://help.packagezen.com/en/articles/3983750-guide-people">Person</a> moves on from your property, you can change their status from Current to Former. Package Zen automatically <a href="http://help.packagezen.com/en/articles/4137066-how-to-set-up-former-people-notifications">triggers notifications to the Staff Member email addresses you designate </a>when items arrive for any Former People at your property.

Open the <a href="https://dashboard.packagezen.com/x/people" rel="nofollow noopener noreferrer" target="_blank">People Page❐</a> in your Package Zen Web Dashboard and tick the box next to the name of the Person

Select the Change Status dropdown and choose Former

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<a href="http://help.packagezen.com/en/articles/4137066-how-to-set-up-former-people-notifications">How to Set Up the former people functionality</a>

<a href="http://help.packagezen.com/en/articles/2971333-troubleshooting-former-recipients-still-getting-notifications">Troubleshooting: Former recipients still getting Package Zen notifications</a>

<a href="http://help.packagezen.com/en/articles/1527674-how-to-updating-help-email-address">How To: Updating Help Email Address</a>

<a href="http://help.packagezen.com/en/articles/1527978-how-do-i-remove-a-staff-member-from-package-zen">How To: Removing a Staff Member</a>

How To: Make a Current Person a Former Person

How to make someone a Former Person:

Step One

Step Two

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