Package Zen Web Dashboard

Your Delivery Records and Settings

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28 articles in this collection
Written by Emma Ramsay

What is the Dashboard?

Use the Dashboard to manage your Package Zen account
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Written by Emma Ramsay
Updated over a week ago

Team Members, Property Managers, and Organization Admins. What do each of these roles mean?

A guide to the three levels of Staff in your Dashboard
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Written by Emma Ramsay
Updated over a week ago

Can I add a Staff Member if they work at a different location within my organization?

Use your Dashboard to add Staff Members who work elsewhere in your organization
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Written by Emma Ramsay
Updated over a week ago

What are Groups?

Find out what kinds of your Groups your property has
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Written by Emma Ramsay
Updated over a week ago

What's a Group Contact?

Learn how Groups are notified in Package Zen
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Written by Emma Ramsay
Updated over a week ago

Can Package Zen send more than one notification to a recipient?

Use your Dashboard to trigger multiple notifications.
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Written by Emma Ramsay
Updated over a week ago

Can I send reminders?

Getting customized reminders
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Written by Emma Ramsay
Updated over a week ago

What is the Item Log?

A guide to making the most out of your Dashboard's Item Log.
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Written by Emma Ramsay
Updated over a week ago

Can I use Package Zen to keep track of outbound items?

A quick word about outbound solutions
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Written by Emma Ramsay
Updated over a week ago

Why do the alternate names for people or groups have typos?

How we use alternate names and misspellings to make sure everyone gets their items
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Written by Emma Ramsay
Updated over a week ago

What is Advanced Search?

Use Advanced Search to find any information on a label
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Written by Emma Ramsay
Updated this week

How does Package Zen handle items that do not have a recipient's name on the label?

How Package Zen makes sure items get to the right people
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Written by Emma Ramsay
Updated over a week ago

What if I want to use Package Zen at another property?

We can help you bring Package Zen to more of your properties
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Written by Emma Ramsay
Updated over a week ago
How To

How do I control which properties in my organization Package Zen users can access?

Use your Dashboard to grant Package Zen users access to several locations at once
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Written by Emma Ramsay
Updated over a week ago

Can I have a report of all items checked in or out in the last month?

Use the "Export" feature in your Dashboard to generate reports
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Written by Emma Ramsay
Updated over a week ago

Where can I look up info about an item?

How to find and use Item Detail Pages
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Written by Emma Ramsay
Updated over a week ago

Where can I see the signature?

How to find the signature you captured when an item was checked out.
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Written by Emma Ramsay
Updated over a week ago

What if I forget to check out an item?

How to manually check out items
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Written by Emma Ramsay
Updated over a week ago

Updating Email Addresses, Phone Numbers, and Other Contact Info

Learn how to update contact info for people and groups using your Dashboard
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Written by Emma Ramsay
Updated over a week ago

How do I add a new person to Package Zen?

Using your Dashboard to add new people to Package Zen
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Written by Emma Ramsay
Updated over a week ago

My company already has Package Zen. How do I get access?

Get added to your company's Package Zen account
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Written by Emma Ramsay
Updated over a week ago

I have an employee who needs to use Package Zen. How can I get them set up?

Getting new and existing employees in your company started with Package Zen
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Written by Emma Ramsay
Updated over a week ago

How do I add Staff to Package Zen?

Use your Dashboard to add new Staff Members
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Written by Emma Ramsay
Updated over a week ago

How do I remove a Staff Member from Package Zen?

Remove a Staff Member's access to the mobile app and Dashboard
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Written by Emma Ramsay
Updated over a week ago

How can I find out when a package was checked out?

Using your Item Log to find check-out dates
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Written by Emma Ramsay
Updated over a week ago

I forgot my password. How do I access my Package Zen account?

Reset your password via mobile app or Dashboard
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Written by Emma Ramsay
Updated over a week ago

Can you delete a person from Package Zen?

A word about Package Zen's archives
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Written by Emma Ramsay
Updated over a week ago

How To Merge two People in the Dashboard

When and how to perform merges
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Written by Emma Ramsay
Updated this week