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Package Zen Web Dashboard
Package Zen Web Dashboard
Your Delivery Records and Settings: https://dashboard.packagezen.com/
35 articles in this collection
Written by
Mark Kiefer
and
Emma Ramsay
Guide: Package Zen Web Dashboard
Everything you need to know about the hub of your Package Zen account
Written by
Emma Ramsay
Updated over a week ago
Guide: Item Log
Learn how to search for items with your Item Log
Written by
Emma Ramsay
Updated over a week ago
Guide: Advanced Search
Use Advanced Search to find any information on a shipping label
Written by
Emma Ramsay
Updated over a week ago
Resetting your Staff Access password
I forgot my password, how do I reset it?
Written by
Emma Ramsay
Updated over a week ago
I have an employee who needs to use Package Zen. How can I get them set up?
Set up a new Staff Member or expand an existing Staff Member’s access to new locations
Written by
Emma Ramsay
Updated over a week ago
What if I want to use Package Zen at another property?
How to bring Package Zen to more of your properties
Written by
Emma Ramsay
Updated over a week ago
Guide: Staff Members vs People
What's the difference between a Staff Members vs a Person in Package Zen?
Written by
Emma Ramsay
Updated over a week ago
How To
How To: Add a New Person to Package Zen
Follow these steps to create a Person Profile Page for a new Person (or people) in your Package Zen Web Dashboard
Written by
Emma Ramsay
Updated over a week ago
How To: Updating Contact Info
Update contact info for People and Groups using your Package Zen Web Dashboard
Written by
Emma Ramsay
Updated over a week ago
How To: Add New Staff Members
Property Managers and Organization Admins can invite new Staff Members to use the Package Zen Mobile App and Web Dashboard
Written by
Emma Ramsay
Updated over a week ago
How To: Removing a Staff Member
Learn how to remove a Person’s Staff Member credentials in Package Zen
Written by
Emma Ramsay
Updated over a week ago
How To: Add Staff Members from Different Properties in Your Organization
Learn how to add people from different locations within your organization as Package Zen Staff Members
Written by
Emma Ramsay
Updated over a week ago
How To: Grant Package Zen Staff Members Access to Several Locations at Once
“How do I control which properties in my organization Package Zen users can access?”
Written by
Emma Ramsay
Updated over a week ago
How To: Change the Email Address on your Account
Add unlimited Staff Members at no charge and remove Staff Members who are no longer at your location
Written by
Emma Ramsay
Updated over a week ago
How To: Change Where Emails About Your Package Zen Account Are Sent
Update who gets emails about billing, day-to-day operations, and reporting
Written by
Emma Ramsay
Updated over a week ago
How To: Check Out Items Manually from the Web Dashboard
Learn how to confirm items have left your custody using your Dashboard
Written by
Emma Ramsay
Updated over a week ago
How To: Make a Current Person a Former Person
Here’s what to do when a Person is no longer at your property
Written by
Emma Ramsay
Updated over a week ago
How To: Merge two People in the Dashboard
Learn how to perform merges in your Package Zen Web Dashboard
Written by
Emma Ramsay
Updated over a week ago
How To: Using Tags to Categorize People
Learn how to create, apply, and remove tags in your Dashboard
Written by
Emma Ramsay
Updated over a week ago
How To: Export Your Item Records
Use Package Zen to export Items logged at your property
Written by
Emma Ramsay
Updated over a week ago
Guides
Guide: Staff Member Roles in Package Zen
Let's break down the difference between each role in Package Zen
Written by
Emma Ramsay
Updated over a week ago
Guide: People
How Package Zen handles deliveries for individual recipients
Written by
Emma Ramsay
Updated over a week ago
Guide: Groups
Learn what Groups are and what they look like in different types of properties
Written by
Emma Ramsay
Updated over a week ago
Guide: Group Contacts
Learn how notifications for items addressed to groups work
Written by
Emma Ramsay
Updated over a week ago
Guide: Deleting People
“Can you delete a Person from Package Zen?”
Written by
Emma Ramsay
Updated over a week ago
Guide: Former People
An overview of People Statuses in Package Zen
Written by
Emma Ramsay
Updated over a week ago
Guide: Property Contacts
Update who gets emails about billing, day-to-day operations, and reporting
Written by
Emma Ramsay
Updated over a week ago
Guide: Item Statuses
Learn what each status really means in Package Zen and how to use them to resolve receiving issues
Written by
Emma Ramsay
Updated over a week ago
Guide: Item Detail Pages
Learn how to use Item Detail Pages to find information about an item
Written by
Emma Ramsay
Updated over a week ago
Guide: Locating an Item's Signature
Learn where to find an item's signature in its Item Detail Page
Written by
Emma Ramsay
Updated over a week ago
Guide: Check Out Time
Learn where to find the time an item was checked out
Written by
Emma Ramsay
Updated over a week ago
Guide: Items Without Recipients’ Names
“How does Package Zen handle items that do not have a recipient's name on the label?”
Written by
Emma Ramsay
Updated over a week ago
Guide: Nicknames
Adding nicknames that are not handled automatically
Written by
Mark Kiefer
Updated over a week ago
Why do the alternate names for people or groups have typos?
How we use alternate names and misspellings to make sure everyone gets their items
Written by
Emma Ramsay
Updated over a week ago
Can I use Package Zen to keep track of outbound items?
A quick word about outbound solutions
Written by
Emma Ramsay
Updated over a week ago