Package Zen Web Dashboard

Guide: Package Zen Web Dashboard

Everything you need to know about the hub of your Package Zen account

Written by Emma Ramsay
Updated over a week ago

Guide: Item Log

Learn how to search for items with your Item Log

Written by Emma Ramsay
Updated over a week ago

Guide: Advanced Search

Use Advanced Search to find any information on a shipping label

Written by Emma Ramsay
Updated over a week ago

Resetting your Staff Access password

I forgot my password, how do I reset it?

Written by Emma Ramsay
Updated over a week ago

I have an employee who needs to use Package Zen. How can I get them set up?

Set up a new Staff Member or expand an existing Staff Member’s access to new locations

Written by Emma Ramsay
Updated over a week ago

What if I want to use Package Zen at another property?

How to bring Package Zen to more of your properties

Written by Emma Ramsay
Updated over a week ago

Guide: Staff Members vs People

What's the difference between a Staff Members vs a Person in Package Zen?

Written by Emma Ramsay
Updated over a week ago

How To: Add a New Person to Package Zen

Follow these steps to create a Person Profile Page for a new Person (or people) in your Package Zen Web Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Updating Contact Info

Update contact info for People and Groups using your Package Zen Web Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Add New Staff Members

Property Managers and Organization Admins can invite new Staff Members to use the Package Zen Mobile App and Web Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Removing a Staff Member

Learn how to remove a Person’s Staff Member credentials in Package Zen

Written by Emma Ramsay
Updated over a week ago

How To: Add Staff Members from Different Properties in Your Organization

Learn how to add people from different locations within your organization as Package Zen Staff Members

Written by Emma Ramsay
Updated over a week ago

How To: Grant Package Zen Staff Members Access to Several Locations at Once

“How do I control which properties in my organization Package Zen users can access?”

Written by Emma Ramsay
Updated over a week ago

How To: Change the Email Address on your Account

Add unlimited Staff Members at no charge and remove Staff Members who are no longer at your location

Written by Emma Ramsay
Updated over a week ago

How To: Change Where Emails About Your Package Zen Account Are Sent

Update who gets emails about billing, day-to-day operations, and reporting

Written by Emma Ramsay
Updated over a week ago

How To: Check Out Items Manually from the Web Dashboard

Learn how to confirm items have left your custody using your Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Make a Current Person a Former Person

Here’s what to do when a Person is no longer at your property

Written by Emma Ramsay
Updated over a week ago

How To: Merge two People in the Dashboard

Learn how to perform merges in your Package Zen Web Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Using Tags to Categorize People

Learn how to create, apply, and remove tags in your Dashboard

Written by Emma Ramsay
Updated over a week ago

How To: Export Your Item Records

Use Package Zen to export Items logged at your property

Written by Emma Ramsay
Updated over a week ago

Guide: Staff Member Roles in Package Zen

Let's break down the difference between each role in Package Zen

Written by Emma Ramsay
Updated over a week ago

Guide: People

How Package Zen handles deliveries for individual recipients

Written by Emma Ramsay
Updated over a week ago

Guide: Groups

Learn what Groups are and what they look like in different types of properties

Written by Emma Ramsay
Updated over a week ago

Guide: Group Contacts

Learn how notifications for items addressed to groups work

Written by Emma Ramsay
Updated over a week ago

Guide: Deleting People

“Can you delete a Person from Package Zen?”

Written by Emma Ramsay
Updated over a week ago

Guide: Former People

An overview of People Statuses in Package Zen

Written by Emma Ramsay
Updated over a week ago

Guide: Property Contacts

Update who gets emails about billing, day-to-day operations, and reporting

Written by Emma Ramsay
Updated over a week ago

Guide: Item Statuses

Learn what each status really means in Package Zen and how to use them to resolve receiving issues

Written by Emma Ramsay
Updated over a week ago

Guide: Item Detail Pages

Learn how to use Item Detail Pages to find information about an item

Written by Emma Ramsay
Updated over a week ago

Guide: Locating an Item's Signature

Learn where to find an item's signature in its Item Detail Page

Written by Emma Ramsay
Updated over a week ago

Guide: Check Out Time

Learn where to find the time an item was checked out

Written by Emma Ramsay
Updated over a week ago

Guide: Items Without Recipients’ Names

“How does Package Zen handle items that do not have a recipient's name on the label?”

Written by Emma Ramsay
Updated over a week ago

Guide: Nicknames

Adding nicknames that are not handled automatically

Written by Mark Kiefer
Updated over a week ago

Why do the alternate names for people or groups have typos?

How we use alternate names and misspellings to make sure everyone gets their items

Written by Emma Ramsay
Updated over a week ago

Can I use Package Zen to keep track of outbound items?

A quick word about outbound solutions

Written by Emma Ramsay
Updated over a week ago