Package Zen

Everything you need to know about the hub of your Package Zen account

Guide: Package Zen Web Dashboard

Learn how to search for items with your Item Log

Guide: Item Log

Use Advanced Search to find any information on a shipping label

Guide: Advanced Search

Resetting your Staff Access password

Set up a new Staff Member or expand an existing Staff Member’s access to new locations

I have an employee who needs to use Package Zen. How can I get them set up?

How to bring Package Zen to more of your properties

What if I want to use Package Zen at another property?

What's the difference between a Staff Members vs a Person in Package Zen?

Guide: Staff Members vs People

Emma Ramsay

Mark Kiefer

Your Delivery Records and Settings: https://dashboard.packagezen.com/

Package Zen Web Dashboard

Follow these steps to create a Person Profile Page for a new Person (or people) in your Package Zen Web Dashboard

How To: Add a New Person to Package Zen

Update contact info for People and Groups using your Package Zen Web Dashboard

How To: Updating Contact Info

Property Managers and Organization Admins can invite new Staff Members to use the Package Zen Mobile App and Web Dashboard

How To: Add New Staff Members

Learn how to remove a Person’s Staff Member credentials in Package Zen

How To: Removing a Staff Member

Learn how to add people from different locations within your organization as Package Zen Staff Members

How To: Add Staff Members from Different Properties in Your Organization

“How do I control which properties in my organization Package Zen users can access?”

How To: Grant Package Zen Staff Members Access to Several Locations at Once

Add unlimited Staff Members at no charge and remove Staff Members who are no longer at your location

How To: Change the Email Address on your Account

Update who gets emails about billing, day-to-day operations, and reporting

How To: Change Where Emails About Your Package Zen Account Are Sent

Learn how to confirm items have left your custody using your Dashboard

How To: Check Out Items Manually from the Web Dashboard

Here’s what to do when a Person is no longer at your property

How To: Make a Current Person a Former Person

Learn how to perform merges in your Package Zen Web Dashboard

How To: Merge two People in the Dashboard

Learn how to create, apply, and remove tags in your Dashboard

How To: Using Tags to Categorize People

Use Package Zen to export Items logged at your property

How To: Export Your Item Records

How To

Let's break down the difference between each role in Package Zen

Guide: Staff Member Roles in Package Zen

How Package Zen handles deliveries for individual recipients

Guide: People

Learn what Groups are and what they look like in different types of properties

Guide: Groups

Learn how notifications for items addressed to groups work

Guide: Group Contacts

“Can you delete a Person from Package Zen?”

Guide: Deleting People

An overview of People Statuses in Package Zen

Guide: Former People

Guide: Property Contacts

Learn what each status really means in Package Zen and how to use them to resolve receiving issues

Guide: Item Statuses

Learn how to use Item Detail Pages to find information about an item

Guide: Item Detail Pages

Learn where to find an item's signature in its Item Detail Page

Guide: Locating an Item's Signature

Learn where to find the time an item was checked out

Guide: Check Out Time

“How does Package Zen handle items that do not have a recipient's name on the label?”

Guide: Items Without Recipients’ Names

Adding nicknames that are not handled automatically

Guide: Nicknames

How we use alternate names and misspellings to make sure everyone gets their items

Why do the alternate names for people or groups have typos?

Can I use Package Zen to keep track of outbound items?

Guides

Package Zen Website

Find answers and get help from Intercom Support and Community Experts

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